AllergyCard Support

Need help with the AllergyCard iOS app? We're here to help.

AllergyCard helps travelers create, show, and speak food allergy information in local restaurant languages. If you have questions about setup, offline use, iCloud sync, in-app purchases, or app behavior, contact us using the information below.

Contact Support

Email: support@allergycard.app

When contacting support, please include:

  • Your device model
  • iOS version
  • App version
  • A short description of the issue
  • Steps to reproduce the issue, if possible

Please do not include sensitive medical details unless they are necessary to explain the problem.

Common Topics

Offline Use

Saved allergy cards are stored on your device and can be used without internet. If iCloud sync is enabled, your cards may also sync through your personal iCloud account.

iCloud Sync

AllergyCard uses Apple's iCloud service to sync cards across your own iPhone and iPad. Make sure you are signed in to iCloud on your device and that iCloud Drive is enabled.

In-App Purchases

In-app purchases are processed by Apple through the App Store. If a purchase does not appear in the app, open the app settings and use Restore Purchases.

For billing issues or refund requests, please contact Apple Support: https://support.apple.com/billing

Privacy

The AllergyCard iOS app stores your allergy card data on your device. If iCloud sync is enabled, your data may sync through your personal iCloud account using Apple's iCloud service.

Privacy Policy: https://allergycard.app/privacy/my-allergy-card

Terms of Service: https://allergycard.app/terms/my-allergy-card

Medical Disclaimer

AllergyCard is a communication tool. It does not provide medical advice, diagnose allergies, recommend meals, or guarantee food safety.

If you have a medical emergency, contact local emergency services immediately.